maintenance appointments really do help …
Some of you will know that each month we send Reminders to existing customers (who have said they want Reminders), who we feel would benefit from a maintenance session. This helps to reduce the risk of mats forming going forwards. We only remind once – not again the following month or it would become a drain on resources, plus we’re not hassling – just reminding.
Where customers don’t arrange a maintenance session, we often see them again months later when significant problems have developed. Often the coat is once again at crisis stage.
Our current pricing allows a proviso of £25 dependent on coat condition / interaction during the session. This is because until we meet and work with your cat, we’re not sure exactly what we’re dealing with. This will continue to stand for new customers.
However, from today (31 Mar 15) : Any appointments booked with existing customers who have either not taken up our advice of the maintenance session appointment, or have said that they don’t want Reminders – where the coat is now difficult to work through again due to matting or pelting – will attract a £45 proviso rather than £25. This is because the sessions are inevitably more difficult for both us and your cat.
Hope this is acceptable but any queries or questions, please do not hesitate to let us know. Thanks.
