I was really stressed about the condition of Kitty’s coat. She suffers from a neurological condition and arthritis, and hasn’t groomed herself for a long time. Kitty was also very sensitive to me grooming her and didn’t give me much time to make a difference. Her coat had become badly matted in places and I really needed help to sort her out. Sandra not only rescued me, but also Kitty – who now seems a lot more content.