“Just a little note to say thanks once again for your patience and excellent grooming/clipping skills when you came to see to Victor last weekend ! Despite the odd hiss and occasional escape attempt, I think he’s definitely learnt that it’s all for his own good, and has been prowling around with an extra spring in his step ever since. Thanks again – lovely to see you as always, and hopefully there’ll be no grumpiness at all from Victor next time! xx”